Char Griller
Char Griller Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Char Griller has 2.0 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Char Griller to a friend or colleague.
- Rating Distribution
Pros: Good grill, Great products, Bbq grill a good value.
Cons: Poor customer service, Terrible customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Char Griller has 2.0 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Char Griller to a friend or colleague.
- Rating Distribution
Pros: Good grill, Great products, Bbq grill a good value.
Cons: Poor customer service, Terrible customer service, Bad customer service.Recent recommendations regarding this business are as follows: "Don’t purchase from them", "Don’t accept poor customer support.", "Don't be!", "Do not buy direct from the company, no matter the promotion they are running.", "Do not buy if you expect customer service".
Most users ask Char Griller for the delivery of goods as a solution to their issues.
Consumers are not pleased with Website and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy grill isn't working
Preferred solution: Just want to get my grill working
Damaged part when received
- Bad customer service
Preferred solution: Replacement
Wrong package
User's recommendation: Don’t purchase from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasGrill blew up need assistance
Preferred solution: Price reduction
Damaged part when received
User's recommendation: Don’t accept poor customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChar-griller serial number-CEP0565005****B Model number-5650
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Still haven't received an order from early June.
Company fixed the issue and I have been provided with partial refund. Finally reached the right person apparently. Was issued a refund for the items I haven’t received.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy direct from the company, no matter the promotion they are running.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one helped me
Preferred solution: New griddle top
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Harrisburg, PennsylvaniaI am getting the run around I purchased a new girl on Mother’s Day and the handle was broken when I took it out of the box
User's recommendation: Customer service suck and I still have not received a callback or my part
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Blower motor burned out/melted
Company resolved the issue.
I couldn’t find the receipt due to moving and it must have been misplaced. But I was able to attach a screenshot of my account statement showing the transaction history.
A replacement was sent, I received it, installed it, powered it on and the new motor came on.
I have not done any grilling or smoke with the new motor as of yet. I’ll update when I do.
Preferred solution: Replacement parts or replace entire item.
User's recommendation: Probably should install a duck extension. Just saw that in a YouTube video
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mandaluyong City, National Capital RegionParts question
- Tips over easily
Preferred solution: Deliver product or service ordered
My grill has a erh code but it has not been used in longer than a month
I never got to speak to anyone other than a AI which was absolutely ridiculous and no help, I was told to purchase some help website for $49 bucks not after spending $800 bucks for a grill that I've used a total of 6 times and each time I had to go on YouTube and do surgery just to get the things to start up from the fan having dust in it to the charcoal hopper door not showing closed to the thermostat showing the grill was at 700 degrees when it had not been on in a month its to temperamental if hadn't paid so much for it I'd put it at the curb for the scrap man and just go back old school oh yeah the customer service SUCKS! for as much as you pay for these grills you should be able to get on the phone not some BS number 912-638-**** or 800-445-****...
User's recommendation: Don't be!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Chicago, IllinoisWarranty
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Hillsboro, OregonWrong part recived
Cannot get correct part recived wrong part.
I ordered cover part number 8080 0n July 26th at 11.43 (order number CG294942). I received cover part number 8036 on August 4.
I have been trying to contact your support with email since August 4th on a regular basis without response.
Over the years I have spent over a $1,000 dollars on your products.
I am extremely disappointed with being unable to resolve this issue.
Please contact me to resolve this issue as the part received is useless to me and I have paid for part number 8080 which is a Grill cover I require, if you are unable to supply please refund $79.24. Do not buy
User's recommendation: Do not buy if you expect customer service
Repair-can’t get someone on the phone
Preferred solution: I just want someone to contact me to tell me how my griddle will get fixed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Simons Island, GeorgiaWrong part...no return autorization
- Great grill
- Poor customer service
Preferred solution: Full refund
User's recommendation: Buy parts from Amazon. I got a new cover in 2 days.
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