Char Griller Reviews

Your website sucks. Please call me at ***.

My name is ***. I never had to go through this much BS to get ahold of customer service.

Bottom shelf is too big to attach. I don't think it's the right size.

It seems too big. I need help with getting it on or replaced.

Would l Iike to know price of replacement doors on "Texas Trio ".

1-Grilling side door

1-Smoking side door

1-Wood burning door

Arrived Damage, I order a thermometer for my grill Kamodo still and Arrived broken, I paid a lot for shipping and you guys send me an item broken that is not aseptable.

Well, I cannot say if I had a good experience or not until I am able to see what is made from from my complaint. About parts being missing from my box.

And where? These parts are located. My smoker is missing.

My handles are missing. My wheels are missand my hardwthe only thing in my box was part that I am about to show you.

I still have not received any help with the gravity feed smoker I bought 6 months ago and it has never worked, I bought it at Lowe's ft Smith AR and had them assembled and deliver it and it has never worked from day one. I would gladly change my review if I can get some help.

I keep receiving the same error message. I took it completely apart and cleaned it to ensure nothing was inside.

However, I continue to receive the same message.

I tried plugging and unplugging. Eventually, when it reached 250F, it started to work for about an hour before it stopped again.

I spent a thousand dollars on a grill that has never worked properly. I reached out to them because the grill continually fails.

The electronics are terrible and the app (that was a major selling point of this grill) is discontinued.

I will never purchase another product from this company and have waisted countless hours trying to get the most basic of IN WARRANTY issues resolved with no success. They just stop responding.

Delivered the oder your customer paid for an not given thim a run around an not delivering the order an I will put this on the internet

Ship the correct parts for one! I ordered a thermometer for model 2828, which showed to be in stock, and received a wheel.

This is bogus - you can't use the contact form because the drop-down for the product model doesn't work, so you can't send them anything. I ordered what I hope are the parts that will work, but if they are a problem, I will have my CC company handle it. The phone # you gave for Chargriller is useless.

My grill has issues rust the burner isn't working properly i expected the grill to last longer i only had it for 2- 1/2 years

I placed an order for two replacement cast iron grates for my grill. Spent $40+ dollars each and they only sent me one.

I have Reached out to the company via their customer service portal 4 separate times with no answers. There is no real ability to speak with anyone at this company. At this point if requested a refund but there is still no response from the company.

This company should be absolutely ashamed it has no real customer service department. I just want my money back at this point and I will deal with any other grilling company other than this one moving forward!

Order the grill for my husband's 50th bday present and the whole grill was rusted inside the box we tried customer service no answer we are very unhappy it would be nice if u would send us one that's not rusted maybe yall need to inspect the product before u ship it to customers I mean common these grills aren't cheap