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Contact Char Griller Customer Service

How to Reach a Person at Char Griller

Verified Contact Information

Customer Service Number:

  • 1-912-638-4724
    IVR / Automated System Only (No Human Option)
Call Now

Accessibility:

  • 1-706-921-3140

Customer Service:

service@chargriller.com
Send Message

Char Griller Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Char Griller Phone Number
1 (912) 638-4724
Average Calls duration
1 minute
Most Popular Char Griller Email Address
service@chargriller.com
Issue Resolution Rate
Low (3% reported full resolution)
Contact Method Distribution
86% phone, 14% email
Common Reasons for Contact
Product/ service, request for information, shipping and delivery
View full overview

How to Contact Char Griller?

The Char Griller phone number for general inquiries is (912) 638-4724. Note that this helpline is the Automated System Only, with no human option. You can use it to learn general information about the company, its products, and warranty coverage. If you wish to discuss your matter with a live agent, you can use the chat feature on the official website. The support representatives will provide product information and care, maintenance, cleaning, and seasoning recommendations before purchasing a grill or smoker. Tech experts are also available via chat for troubleshooting grill performance, ignition, and temperature control. Accessibility issues can be discussed at (706) 921-3140.

The Char Griller contact email for general questions and concerns is service@chargriller.com. It can be used to learn more about the company, its products, warranty coverages, care and maintenance, replacement parts, and pricing. You can also request assembly instructions and product setup assistance via email. The same address can be used to troubleshoot grill performance, ignition, temperature control, or other technical issues. Returns, exchanges, and refund requests can be sent to this email as well in case there are problems with the purchased item. The customer care team is also ready to deal with general feedback, suggestions, and concerns sent to this address.

The Char Griller customer service hours for the US support are Monday to Friday from 8 a.m. to 5 p.m. ET. Customers from Europe can reach customer care Monday through Friday from 9 a.m. to 5 p.m. GMT+1 and GMT+2. During these hours, you can call their helpline for general information and assistance with product-related issues. If you prefer online communication, you can contact the customer relations experts via live chat Monday to Friday, from 9 a.m. to 4 p.m. ET. If your matter is not time-sensitive, you can email Char Griller support or submit your request via the website to get a response within 2-5 business days.

You can visit the Char Griller website whenever you need to get in touch with the customer service team online. Scroll to the bottom of the homepage and select the Contact Us option from the Get Help section. Here, you can click the Chat with Us link to discuss your matter with a live representative during business hours, Monday to Friday, from 9 a.m. to 4 p.m. ET. Alternatively, you can fill out the request form with your contact information and the details of your matter to submit your inquiry online. To follow or DM support on social media, click the preferred platform’s icon in the bottom left corner of the page.

PissedConsumer Club

Contact Information

Char Griller Website:

Char Griller Help Center:

Corporate Office Address:

Premier Specialty Brands, LLC
5367 New Peachtree Road, Suite 150
Chamblee, Georgia 30341
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am – 5:00pm ET


Return Address:

Premier Specialty Brands, LLC

901 Fontaine Road

Phenix City, AL 36869

More contact details

Why Customers Call Char Griller?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 42%
  • Product/ Service 25%
  • Shipping and Delivery 12%
  • Return/ Replace 8%
  • Request for Information 8%
  • Activation/ Cancellation 1%
  • Refund 1%
  • Account 1%
  • Payments and Charges <1%
  • Staff <1%

Customer Inquiries & Issues

42%
  • "My order is going to the wrong house"
  • "Need new temperature gage"
  • "Need parts"

Product/ Service

25%
  • "Grate is broken in less then a year"
  • "Technical support"
  • "We just purchased the gas grill and it is missing a ***"

Shipping and Delivery

12%
  • "Missing part on new grill"
  • "Missing parts"
  • "Tracking order"

Return/ Replace

8%
  • "Replacement parts"
  • "Need to order correct ash pan"
  • "Need to order replacement parts"

Request for Information

8%
  • "Questions about ordering parts"
  • "Question about parts"
  • "I have several questions"

Activation/ Cancellation

1%
  • "Cancel order"

Refund

1%
  • "Refund issues"

Account

1%
  • "Account"
  • "My grill has a erh code but it has not been used in longer than a month"
  • "ERF code"

Payments and Charges

<1%
  • "Took my payment but my order didn't go thru saying my card wound work"

Staff

<1%
  • "Customer service"

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